Getting Your First 5 5-Star Reviews in 5 Steps
It's my birthday month! So, in the spirit of new beginnings, I've put together a quick guide to help you snag your first five 5-star reviews – your ticket to attracting more guests and potentially boosting your earnings.
We'll start from the basics, assuming you're new to hosting but eager to learn.
To reach Superhost status (and unlock those sweet perks!) within three months, you'll need to hit a few key targets, including getting at least 3 reviews to reveal your rating:
- Maintain a 4.8 or higher rating.
- Complete at least 10 stays or 100 nights across 3 stays.
- Keep your cancellation rate below 1%.
- Respond to messages within 24 hours.
Ready to start raking in those 5-star reviews? Let's dive into the 5 steps!
Step 1: Learn from the best.
Think of it like this: before you launch your own blockbuster movie, you'd probably watch a few hits to see what works, right? Same goes for Airbnb.
When I started last year, I spent about a few minutes a day browsing hosts and listings in my area that are consistently getting 5-star reviews. I paid close attention to Superhosts and top listings in my area - what did they do well?
I'm assuming you've been an Airbnb guest yourself - tap into that experience. What factors beyond location and price made you choose one listing over another? Was it stunning photos, a captivating description, or a host who responded quickly and warmly?
When I started hosting, I channeled my inner guest. I knew my listing needed professional-looking photos, an accurate and enticing description, and lightning-fast responses to inquiries. It's all about putting yourself in your potential guests' shoes.
Step 2: Host a rehearsal (with your favorite critics).
Before the grand opening, invite some trusted friends or family to experience your space as guests. Think of it as a soft launch – a chance to get valuable feedback and catch any hiccups before real guests arrive.
Hosting is about more than just providing a bed; it's about creating a welcoming atmosphere. If you naturally enjoy making people feel at home, you're already halfway there! This trial run will help you fine-tune your hosting skills and ensure a smooth experience for future guests.
If you've lived in the space yourself, you likely have a good grasp of its quirks. But if not, these practice stays are even more crucial. They'll give you insights into potential challenges guests might face and help you address them proactively. Plus, you'll get honest feedback on everything from the comfort of your home to your communication style.
Step 3: Hit the books (or blogs).
While online communities such as PH Host Comunity, Superhost Tips & Tricks, and Airbnb Hosts Only are great for swapping stories and quick tips, don't underestimate the power of in-depth resources. Plenty of seasoned hosts are eager to share their knowledge for free.
Blogs (like Miranda's & LearnBNB) and books often provide a more structured approach to learning hosting best practices. In my case, Daniel Rusteen's "Optimize YOUR Bnb" was a game-changer. Even though it's geared towards vacation rentals outside the Philippines, it lays out the fundamentals in a way that's easy to understand, especially coming from someone who used to work at Airbnb.
Dive deep into the world of hosting resources. If you're a new host, it's great to join in-person host community events in your area. The more you learn about hosting, the better equipped you'll be to create amazing experiences for your guests and earn those 5-star reviews.
Related Post: Minimum Viable Product Approach for Setting Up an Airbnb Space in the Philippines
Step 4: Master written communication.
Think of yourself as a guest's concierge. Anticipate their questions and have those answers ready. I use Airbnb's"Quick Replies" for common questions – it saves time and ensures consistency. Plus, I'm always adding to my list as new questions pop up.
Responding quickly and positively is crucial for turning inquiries into bookings. Make your guests feel heard and appreciated by addressing their concerns thoroughly. I generally communicate in English unless a guest specifically requests Tagalog or Bisaya.
I learned from my previous work the importance of treating each guest as a VIP. It's about going the extra mile to make them feel special, just as you would with any guest in your home. If hospitality comes naturally to you, that's amazing! But even if it doesn't, don't worry. It's a skill you can learn, and it'll pay off in spades with happy, satisfied guests.
Step 5: Set the stage for a 5-star experience from the moment the guest walks in.
First impressions matter so I try to be online when guests are about to check in.
Most questions pop up during the first two hours of a guest settling in so be available to answer them.
Imagine the guest entering your door and seeing sunlight streaming through the windows, a subtle scent of freshly brewed coffee, and a welcome basket with light snacks and a handwritten note waiting on the dining table. These seemingly small touches create a lasting impression.
I used to write personalized notes for every guest, but then I discovered the efficiency of printed welcome messages paired with a House Guide. Now, I frame them and gently remind guests to take a look - it's a quick and easy way to provide essential information and extend a warm welcome.
Remember, it's the little things that count. Consider offering complimentary free drinks, opening the blinds/curtains to showcase your space's best features, and adding a touch of greenery. These thoughtful details contribute to a truly positive and memorable stay.
Earning those first five 5-star reviews takes time and effort, but by following these steps and consistently providing exceptional service, you’ll be well on your way to becoming a Superhost and building a thriving Airbnb business. So go out there, welcome your guests with open arms, and let the 5-star reviews roll in!
If you like this post, you might want to read this: Top 10 Tips to Get Superhost Status on Airbnb in 3 Months (or Less!)